BY CHIC HOME

Returns & withdrawal

DRAFT — TO BE COMPLETED BEFORE LAUNCH

Draft policy for review: where EU consumer withdrawal rules apply, customers generally have 14 days after receiving goods to notify the seller that they wish to withdraw. The final policy must identify the seller and return address, provide the withdrawal form and online withdrawal function where required, explain return costs, refund timing, eligible exceptions and statutory rights. These details remain pending. No return requests or orders are processed by this preview.